Your privacy matters to us. This Privacy Policy explains how codwin collects, uses, stores, and protects your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations.
All personal data collected by codwin is stored on encrypted servers with access controls. We apply industry-standard security measures to prevent unauthorised access, disclosure, or loss of your information.
codwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the codwin platform and to comply with legal obligations.
Under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by codwin. You may exercise these rights at any time by contacting our Data Protection Officer.
codwin uses cookies and similar technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences through your browser settings.
codwin's data practices comply with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, codwin will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach.
1.1 codwin Casino ("codwin", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
1.2 This Policy applies to all users of the codwin platform, including registered players, visitors who browse the platform without registering, and any person who contacts codwin through any communication channel.
1.3 By using the codwin platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the codwin platform.
1.4 This Privacy Policy should be read together with codwin's Terms and Conditions and Responsible Gaming Policy, both of which are available on the codwin platform.
2.1 For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, codwin Casino is the personal information controller in respect of the personal data it processes about you.
2.2 codwin has appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out in Section 14 of this Policy.
3.1 Depending on how you interact with the codwin platform, we may collect and process the following categories of personal data about you:
Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, PRC ID) provided during KYC verification.
Email address, mobile phone number, and residential address (including barangay, city or municipality, province, and postal code).
Payment method details (e.g., GCash account number, PayMaya account number, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records, and account balance information.
Internet Protocol (IP) address, browser type and version, device type and operating system, time zone setting, browser plug-in types and versions, and other technology identifiers on the devices you use to access the codwin platform.
Information about how you use the codwin platform, including pages visited, games played, session duration, betting history, bonus usage, and navigation paths.
Records of your communications with codwin support, including live chat transcripts, email correspondence, and any feedback or complaints you submit.
Information related to your use of responsible gaming tools, including deposit limits, session limits, cool-off periods, and self-exclusion requests. This data is processed to fulfil our regulatory obligations and to protect your wellbeing.
3.2 We do not intentionally collect any special categories of personal data (also known as sensitive personal information under RA 10173), such as data concerning health, racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where strictly required for identity verification purposes and with your explicit consent.
4.1 We collect personal data through the following means:
5.1 We process your personal data on the following legal bases under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| KYC identity verification | Legal obligation; legitimate interest |
| Anti-money laundering compliance | Legal obligation |
| Responsible gaming monitoring | Legal obligation; legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Marketing communications | Consent |
| Customer support | Performance of a contract; legitimate interest |
6.1 codwin uses your personal data for the following purposes:
6.2 codwin will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.
7.1 codwin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 All third-party service providers who process personal data on behalf of codwin are required to enter into data processing agreements that obligate them to process data only on our instructions and to implement appropriate security measures.
8.1 codwin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 In general, codwin retains Account data and transaction records for a minimum of five (5) years following Account closure, in accordance with the record-keeping requirements of the Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
8.3 KYC verification documents are retained for a minimum of five (5) years following the end of the business relationship, as required by applicable AML legislation.
8.4 Where you have consented to receive marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent. You may withdraw your consent at any time by updating your Account preferences or contacting our support team.
8.5 Technical and usage data collected through cookies and analytics tools is retained for a maximum of twenty-four (24) months, after which it is anonymised or deleted.
8.6 After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
9.1 The codwin platform uses cookies and similar tracking technologies to distinguish you from other users, to remember your preferences, and to improve your experience on the platform. This section explains what cookies we use and why.
These cookies are essential for the codwin platform to function correctly. They enable core features such as Account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
These cookies collect information about how you use the codwin platform, such as which pages you visit most often and whether you encounter any errors. This information is used in aggregate form to improve platform performance and user experience.
These cookies allow the codwin platform to remember choices you make, such as your preferred language or display settings, and to provide enhanced, personalised features.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the codwin platform and your ability to access certain features. For more information on managing cookies, refer to your browser's help documentation.
10.1 codwin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While codwin takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your Account login credentials confidential and for notifying codwin immediately if you suspect any unauthorised access to your Account.
10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, codwin will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
11.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by codwin:
11.2 To exercise any of the rights listed above, please contact codwin's Data Protection Officer using the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.
11.3 codwin will not charge a fee for exercising your data subject rights unless your request is clearly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply.
12.1 The codwin platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. codwin does not knowingly collect personal data from persons under the age of 21.
12.2 If codwin becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and permanently close the associated Account. Any balance held in such an Account will be forfeited.
12.3 If you are a parent or guardian and believe that your child has registered an Account on the codwin platform, please contact our support team immediately so that we can take appropriate action.
13.1 codwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated effective date.
13.2 Where changes to this Policy are material, codwin will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the codwin platform after the effective date of any update constitutes your acceptance of the revised Policy.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how codwin protects your personal data.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or codwin's data processing practices, please contact our Data Protection Officer:
14.2 If you are not satisfied with codwin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your data is safe with us. Join thousands of Filipino players who trust codwin for a secure, fair, and exciting online casino experience. Fast GCash payouts, live dealers, and top slots — all in one place. For players aged 21 and above.
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