Player Protection

Play Smart, Play Safe
Responsible Gaming at codwin

At codwin Casino, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience healthy and enjoyable.

21+ Only — Strictly Enforced
Age Verification Mandatory 21+ KYC for all players
Player Controls Deposit, session & loss limits
Self-Exclusion 30-day to permanent options
24/7 Support Live chat help always available

Your Gaming, Your Control

codwin gives you a full set of tools to manage how you play. These features are available directly from your Account settings — no waiting, no hassle.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your codwin account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to protect you from impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing over a set period. When your net losses hit that threshold, codwin will automatically prevent further wagering until the limit period expires. This tool is especially useful for players who want a hard financial boundary without having to self-exclude entirely.

Session Time Limits

Set a maximum session duration so the platform automatically logs you out after a chosen period — whether that's 30 minutes, 1 hour, or 2 hours. Pair this with reality check notifications that pop up at regular intervals to remind you how long you have been playing and how your balance has moved.

Cool-Off Period

Need a short break without committing to full self-exclusion? A cool-off period temporarily suspends your codwin account for a period of your choosing — from 24 hours up to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved and accessible once the period ends.

Self-Exclusion

If you feel that gambling is becoming a problem, self-exclusion is the strongest tool available. You can exclude yourself from codwin for 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, your account is fully suspended and you will not receive any promotional communications from codwin.

Marketing Opt-Out

You can opt out of all promotional emails, SMS messages, and push notifications from codwin at any time through your account settings or by contacting our support team. Players who have self-excluded are automatically removed from all marketing lists and will not receive bonus offers or promotional content.

How to access these tools: Log in to your codwin account, go to Account Settings, and select the Responsible Gaming tab. All tools listed above are available there. If you need help setting any limit or initiating a self-exclusion, our 24/7 live chat support team is ready to assist you right away.

Is Gambling Becoming a Problem?

Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. The earlier you recognise the signs, the easier it is to get back in control. Here are some common warning signs to watch out for:

  • Spending more money on gambling than you originally planned or can afford.
  • Chasing losses — continuing to play in an attempt to win back money you have already lost.
  • Gambling to escape stress, anxiety, loneliness, or other negative emotions.
  • Lying to family members or friends about how much time or money you spend gambling.
  • Neglecting work, school, family responsibilities, or personal health because of gambling.
  • Borrowing money, selling belongings, or taking out loans to fund gambling.
  • Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
  • Repeatedly failing to stick to limits you set for yourself.
  • Thinking about gambling constantly — planning your next session, reliving past wins.
If you recognise any of these signs in yourself or someone you care about, please reach out to codwin's support team immediately or use the self-exclusion tool in your account settings. You are not alone, and help is available.

Quick Self-Check: Ask Yourself These Questions

If you answer "yes" to two or more of these questions, it may be time to use one of codwin's responsible gaming tools or seek support.

Have you ever gambled more than you intended to in a single session?
Have you ever felt guilty or ashamed about your gambling?
Have you ever borrowed money or sold something to fund gambling?
Has gambling ever caused arguments with family or friends?
Have you ever tried to win back money you lost gambling?
Do you find it hard to stop once you start playing?
Remember: Gambling at codwin should always be entertainment — not a way to make money, solve financial problems, or cope with stress. Set your limits before you start playing, and stick to them. The house always has an edge; play for fun, not for income.

Taking a Break from codwin

Self-exclusion is a powerful step toward regaining control. codwin makes the process straightforward and immediate — no lengthy forms, no waiting period before it kicks in.

How to Self-Exclude on codwin

Follow these steps to activate self-exclusion on your codwin account. The exclusion takes effect immediately upon confirmation.

1
Log in to your codwin account Access your account via the codwin Login page. Make sure you are using your registered email and password.
2
Go to Account Settings Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
3
Select Responsible Gaming Navigate to the "Responsible Gaming" tab within your account settings to access all player protection tools.
4
Choose Self-Exclusion and select your period Select "Self-Exclusion" and choose the duration that suits your needs. Available periods are listed below.
5
Confirm your exclusion Review your selection and confirm. Your account will be suspended immediately. You will receive a confirmation email at your registered address.

Available exclusion periods:

30 Days 90 Days 6 Months 1 Year Permanent
Important: Once a self-exclusion is activated, it cannot be reversed before the chosen period expires — even if you request it. This is intentional and is designed to protect you. Permanent exclusions are irreversible. If you need immediate assistance activating self-exclusion, contact our 24/7 live chat support team.
What Happens During Exclusion

When your self-exclusion is active, your codwin account is fully suspended. You will not be able to log in, deposit funds, place bets, or access any gaming content. Any pending withdrawals will be processed to your registered payment method. You will be removed from all marketing lists and will not receive any promotional communications from codwin during the exclusion period.

Returning After Exclusion

After a temporary self-exclusion period ends, your account will not automatically reactivate. You will need to contact codwin support to request reactivation. Our team will conduct a brief responsible gaming check before restoring access. We strongly recommend setting new deposit and session limits before resuming play.

Need Help Right Now?

If you are struggling and need to talk to someone, codwin's support team is available 24/7 via live chat. You can also reach out to responsible gaming support organisations in the Philippines. PAGCOR operates responsible gaming programmes and resources for Filipino players who need assistance managing their gambling behaviour.

Tips for Playing Responsibly

Whether you are a new player in Manila or a seasoned gamer in Cebu, these practical habits will help you keep your codwin experience enjoyable and within healthy boundaries.

Set a budget before you play Decide how much you can comfortably afford to lose before you open the app. Treat it like entertainment spending — the same way you would budget for a night out in BGC or a movie in Makati. Once that budget is gone, stop playing.
Use a timer It is easy to lose track of time when you are in the middle of a good session. Set a timer on your phone before you start, and when it goes off, take a break — even if you are on a winning streak.
Never chase losses Chasing losses is one of the most common paths to problem gambling. If you have hit your loss limit for the day, accept it and log out. Tomorrow is another day, and no single session defines your overall experience.
Take regular breaks Step away from the screen regularly. Grab a snack, stretch, or chat with a friend. Breaks help you stay clear-headed and make better decisions when you return to the game.
Do not play when emotional Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and can lead to decisions you will regret. codwin is for entertainment — not for processing difficult feelings.
Talk to someone you trust If you feel your gambling is getting out of hand, talk to a family member or close friend. Sometimes just saying it out loud to someone in Quezon City, Davao, or wherever you are is the first step toward getting things back on track.

Strictly 21+ Only

In accordance with PAGCOR regulations and Philippine law, codwin Casino is strictly for players aged 21 years and above. We take our age verification obligations seriously and enforce them rigorously.

Under 21? You cannot play at codwin. Gambling is illegal for persons under 21 years of age in the Philippines. Any account found to belong to an underage player will be immediately and permanently closed, and any balance will be forfeited.
How We Verify Age

Every codwin player must complete KYC (Know Your Customer) verification before making their first deposit or withdrawal. This requires submitting a valid government-issued ID — such as a PhilSys National ID, passport, driver's licence, UMID, or SSS ID — that clearly shows your date of birth. Accounts that cannot be verified as 21+ will be suspended.

Protecting Young People at Home

If you share a device with younger family members, we strongly recommend using parental control software to restrict access to online gambling platforms. Always log out of your codwin account when you are done playing, and never share your login credentials with anyone. Keep your account details private to prevent underage access.

PAGCOR Responsible Gaming: PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for licensed online gaming operators in the Philippines. codwin supports PAGCOR's responsible gaming framework and encourages players who need additional support to seek assistance through PAGCOR's responsible gaming programmes.

Play at codwin — Fun First, Always

codwin Casino is built for Filipino players who love great games and want to play in a safe, fair, and responsible environment. Set your limits, use our tools, and enjoy the experience — knowing that codwin has your back every step of the way.

By playing at codwin, you confirm that you are 21 years of age or older and agree to our Terms & Conditions and Responsible Gaming Policy.